How Can We Help?
The first step you need to try is a hard refresh of our website in your browser.
This is different from a normal refresh or page reload. In your web browser, you need to press:
- Chrome/Edge/Firefox: Shift + F5 or Ctrl + F5 on Windows/Linux or Cmd + Shift + R on Mac
- Safari on Mac: Cmd + Option + R
After that, check if Word to HTML works OK.
If a hard refresh did not fix the problem…
Please go to Word to HTML in browser incognito mode (for instance, Ctrl+Shift+N in Chrome for Windows or Linux) to disable custom browser extensions that may influence our website. If our website starts working normally, it means that one of your custom browser extensions is causing an issue with Word to HTML.
If the problem still exists, then please check your browser Console for any errors. To see the browser Console, you have to press Ctrl+Shift+I in Chrome/Firefox (Windows/Linux) and click on the Console tab.
If everything is OK, then you should see no errors like this:
If you see red text errors like in the example below:
then please take a screenshot of your browser window by pressing the Alt+Print Screen buttons on Windows (Click here for Mac info).
Then paste the screenshot into an email and send it to us at: [email protected]
You can also select all Console text and copy it to the clipboard (Ctrl+C), then paste it (Ctrl+V) into an email and send.
Also, please send us information on your browser and operating system.
02/2024 – If you experience a fatal error in Chromium browsers (Chrome, Edge, Safari) when copying HTML into the clipboard by clicking the blue Copy to Clipboard button, then please try to use a sub-menu copy as text option:
Another option is to try a different browser like Firefox.