The website is not working/content is not showing

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First step you need to try is a hard refresh.

This is different from a normal refresh or page reload. In your web browser you need to press:

  • Windows/Linux: Ctrl+F5
  • Mac: Apple + R or Command + R

After that check if Word to HTML works OK now.

If a hard refresh did not fix the problem…

Please check your browser Console for any errors. In order to see the browser Console you have to press Ctrl+Shift+I in Chrome/FireFox (Windows/Linux) and click on Console tab.

If everything is OK then you should see no errors like this:


If you see red text errors like in the example below:

then please do a screenshot of your browser window by pressing Alt+Print Screen buttons on Windows (Click here for Mac info).

Then paste the screenshot into an email and send it to us at:

You can also select all Console text and copy it to clipboard (Ctrl+C) then paste it (Ctrl+V) into email and send.

Also please send us information on what browser and operating system are you using.