The website is not working/content is not showing

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First step you need to try is a hard refresh.

This is different from a normal refresh or page reload. In your web browser you need to press:

  • Windows/Linux: Ctrl+F5
  • Mac: Apple + R or Command + R

After that check if Word to HTML works OK.

If a hard refresh did not fix the problem…

Please go to Word to Html in browser incognito mode (for instance Ctrl+Shift+N in Chrome for Windows or Linux)  in order to disable custom browser extensions that may influence our website. If our website will start working normally it means that one of your custom browser extension is causing an issue on Word to HTML.

If problem still exists then please check your browser Console for any errors. In order to see the browser Console you have to press Ctrl+Shift+I in Chrome/FireFox (Windows/Linux) and click on Console tab.

If everything is OK then you should see no errors like this:


If you see red text errors like in the example below:

then please do a screenshot of your browser window by pressing Alt+Print Screen buttons on Windows (Click here for Mac info).

Then paste the screenshot into an email and send it to us at: [email protected]

You can also select all Console text and copy it to clipboard (Ctrl+C) then paste it (Ctrl+V) into email and send.

Also please send us information on what browser and operating system are you using.